Lily Santosa's professional portfolio & product laboratory
CCaaS made simple.
Contact centre, CX and CCaaS consulting. We modernise, migrate and measure contact centres on Genesys Cloud and Dynamics 365.
Platforms
Genesys Cloud CX, Dynamics 365 Contact Center
Estate
Azure AI, Copilot Studio, Power Platform, Entra ID
Based
Sydney, Australia. Remote first, worldwide.
We take responsibility for the whole path an interaction travels, from the moment it arrives to the moment the case is written into your CRM.
Genesys + Microsoft.
One connected skill set.
Most consultancies know the contact centre or the Microsoft estate. Lily Santosa is certified on both, so nobody hands your problem across a gap.
Genesys
Cloud CX Professional, Architect, Developer, WEM, Predictive Routing, Digital Bots
Microsoft
Azure AI Engineer, Power Platform Solution Architect, Dynamics 365 Field Service, Identity and Access
Independent
No licence resale, no vendor commission. The advice stays yours.
Intelligence
All articles →Start with a conversation, not a proposal.
First 30 minutes consultation is free, no charge, no obligation. Bring the problem as you understand it and we will tell you what it looks like from where we sit.
Book a consultation call