Creative Voice Lab

Contact centre & CCaaS consultancy

CCaaS made simple.

We modernise, migrate and measure contact centres on Genesys Cloud and Dynamics 365.

Book a consultation call See our services

Platforms

Genesys Cloud CX, Dynamics 365 Contact Center

Estate

Azure AI, Copilot Studio, Power Platform, Entra ID

Based

Sydney, Australia. Remote first, worldwide.

We take responsibility for the whole path an interaction travels, from the moment it arrives to the moment the case is written into your CRM.

Modernise & Integration Build it properly → Migration Three routes off Engage → Insight & Intelligence Know what it is doing →

Two platforms.
One team.

Most consultancies know the contact centre or the Microsoft estate. Our people are certified on both, so nobody hands your problem across a gap.

Genesys

Cloud CX Professional, Architect, Developer, WEM, Predictive Routing, Digital Bots

Microsoft

Azure AI Engineer, Power Platform Solution Architect, Dynamics 365 Field Service, Identity and Access

Independent

No licence resale, no vendor commission. The advice stays yours.

Intelligence

All articles →
AI What AI actually changes for the analyst doing the work Not the CX metrics on the boardroom slide — the actual job of the WFM analyst. Genesys What Gartner and Forrester are actually saying Both platforms we work with are named leaders — by different firms, in different categories. AI Real-time voice agents are generally available in Dynamics 365 Not a replacement for your IVR's predictability. The use-case patterns Microsoft names.

Start with a conversation, not a proposal.

First 30 minutes consultation is free, no charge, no obligation. Bring the problem as you understand it and we will tell you what it looks like from where we sit.

Book a consultation call